A cancellation policy has been in place since April 2015. Our sessions are at their best when a mix of musicians attend and this cancellation policy is intended to be a fair and simple way to ensure that things always run smoothly on the day.
Cancellations can be made by sending an email to firstname.lastname@example.org or please refer to the cancellation form link in your confirmation email.
Cancellation made with more than one week’s notice:
If a cancellation is received more than 7 days before the session date, you are entitled to a full refund which will be processed within 5 working days following the session date.
Cancellation with one week’s notice or less:
If a cancellation is received one week before the session date or less, you will not be entitled to a refund. Refunds may still be given on occasion at the discretion of Jazz Rehearsals.
No Shows and Cancellations on the day of the session:
If no cancellation notification is received OR a cancellation is received on the day of the session itself, no refund will be given.
Cancellation by Jazz Rehearsals:
In the unlikely event that it is necessary for us to cancel a session, all participants will be notified as early as possible through the email address used to sign up. If payment has already been made a full refund will be given.
Changes to Cancellation Policy:
We may update or change our Cancellation Policy at any time. If this happens we will notify you of any significant changes via email.
Last updated on March 8, 2018.